Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times depend on the shipping option you select:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
Once your order ships, you’ll receive a tracking email to monitor its progress.
Creating an account is simple:
- Click on the “Sign Up” button at the top of our website.
- Enter your name, email address, and create a password.
- Follow the verification steps, and you’re all set to shop and track your orders!
You can update your shipping address by:
- Logging into your account and navigating to the “My Account” section.
- Click “Edit Address” and input the updated information.
If your order has already been placed, contact us immediately at support@lulamaescloset.com to make changes.
Once your order ships, we’ll email you a tracking number. You can use this number to track your order through the shipping provider’s website or via the tracking link in your confirmation email.
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No, for your security, we do not store your credit card information. Payments are processed through secure, encrypted gateways, ensuring your details remain private.
Currently, Lula Mae’s Closet ships only within the United States. We plan to expand to international shipping soon—sign up for our newsletter for updates!
Whenever possible, we ship all items in one package. However, if items are located in different warehouses or require separate packaging, they may arrive in multiple shipments. You will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We offer hassle-free returns for items returned within 30 days of purchase. Items must be in original condition, unworn, and include all tags and packaging. Sale items and custom orders are final and not eligible for returns or exchanges. For more details, visit our Returns & Exchanges page.
If you received the wrong item, we sincerely apologize! Please contact us at support@lulamaescloset.com with your order number and a photo of the item received. We’ll quickly resolve the issue by sending you the correct item or offering a refund.
We’re sorry to hear about this! Please email us at support@lulamaescloset.com within 7 days of receiving your order, including photos of the damaged item and packaging. We’ll arrange a replacement or refund promptly.
After contacting us and receiving your return authorization, please mail your return to:
Lula Mae’s Closet Returns Department
[Insert Address Here]
A prepaid shipping label will be provided for eligible returns.
Our customer support team is here to help! You can reach us by:
- Email: support@lulamaescloset.com
- Phone: 404.939.6837
- Contact Form: Visit our Contact Us page to send a message.
If you entered the wrong shipping address, contact us immediately at support@lulamaescloset.com. If your order hasn’t shipped yet, we can update the address. Unfortunately, once the order has been dispatched, changes can’t be made.
Orders can be changed or canceled if they haven’t been processed yet. Contact us as soon as possible at support@lulamaescloset.com. Once your order has been processed or shipped, we can no longer make changes or cancellations.
Yes! If an item is eligible for pre-order, it will be noted on the product page. You can secure your order, and we’ll provide an estimated shipping date. For updates on restocks, sign up for our email notifications on the product page.