At Lula Mae’s Closet, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find all the necessary information regarding the ordering process, updates, and expectations.
Placing an Order
- Browse our collection and select your desired items by choosing the appropriate size, color, and quantity. Add these items to your cart.
- Proceed to checkout by clicking on the cart icon at the top of the page. Ensure all items in your cart are correct before continuing.
- Enter your shipping and billing details accurately. Double-check your shipping address to avoid delivery issues.
- Complete your payment using our secure checkout process. You will receive a confirmation email once your order is successfully placed.
Order Processing Time
- All orders are processed within 2-5 business days. Orders placed on weekends or holidays will be processed the next business day.
- Custom or personalized items may take additional time for processing due to design and manufacturing requirements.
Order Updates
- After placing your order, you’ll receive an email confirmation containing your order number and summary.
- Once your order is shipped, a second email will be sent with tracking details so you can monitor its journey to your doorstep.
- You can also log into your account on our website to view the status of your order at any time.
Changes or Cancellations
- If you need to change or cancel your order, contact us within 24 hours of placing it by emailing support@lulamaescloset.com. After this time, we may not be able to accommodate your request as processing may have begun.
Pre-Orders and Backorders
- Some popular items may be available for pre-order if they are temporarily out of stock. Pre-ordering ensures you secure your product before the next restock.
- If an item is on backorder, you’ll be notified during checkout with an estimated shipping date.
Customer Support
- Our customer support team is here to assist you with any questions or concerns. Please email support@lulamaescloset.com.
Shopping at Lula Mae’s Closet means joining a community dedicated to empowering women and delivering exceptional quality. Thank you for trusting us with your wardrobe needs.